FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Shipping Policy
Orders typically ship within 2 weeks from the date of your order. Please be aware that adding to your order may extend this turnaround time.
What if my package was lost of damaged?
Creative Play Shop is not liable for shipping damage or lost packages; please contact the carrier for claims regarding damaged or lost items.
How long does shipping take?
Shipping within US is usually between 5-7 business days.
Shipping to Canada is usually 7-10 business days. This can vary slightly due to border/customs.
Both of these can vary during the holiday season.
Returns
How do I return an item?
Unfortunately at this time we do not accept returns. Should you have any issues with your order please contact us.
General
What age are your products for?
Our products are recommended for children 3+ or children who are no longer mouthing items. Adult supervision is REQUIRED.
*All sensory play requires adult supervision. Choking hazard. Contains small parts and is intended for children ages 3 and up who do not put things in their mouths. By purchasing you are assuming the inherent risk.
How long do the mixes last?
If played and stored properly the mixes can last months. Always remember to play with clean, dry hands and store back in a sealable container or bag away from direct sunlight.
Check often for signs of wear and dispose of any broken materials
Privacy Policy
This Privacy Policy applies to personal information processed by Creative Play Shop ("we," "us," and "our") in the course of our business, collected from the Creative Play Shop website and social media channels.
Personal Information We Collect
We may collect the following categories of personal information:
Information You Provide to Us
Account Information: When you create an account, we collect your name and email address. We may also collect your address, phone number, and payment card information through a third-party service provider.
Communications with Us: We may collect personal information such as email address, phone number, or mailing address.
Interactive Features: We offer interactive features like commenting, forums, and chat services where information shared publicly is not subject to this Privacy Policy.
Surveys: We may contact you to participate in surveys where personal information may be requested.
Information We Collect Through Your Use of the Services
We may automatically collect information such as IP address, browser details, and usage patterns when you use our Services.
We use Technologies like cookies and pixel tags for various purposes including analytics and functionality enhancement.
How We Use Your Information
We use personal information for purposes such as order processing, customer support, and marketing our products and services. We also create de-identified or aggregated information for analytics and research.
How We Disclose Your Information
We may share personal information with service providers, business partners, and for advertising purposes as described in this Privacy Policy.
Your Choices
You have options to manage how we use Technologies and to opt-out of certain communications and advertising practices as outlined in this Privacy Policy.
Individual Rights in Personal Information
You may have rights to access, correct, or delete your personal information as permitted by applicable law.
Data Retention and Security
We retain personal information as necessary to fulfill the purposes outlined in this Privacy Policy and take steps to secure your information.
Third Party Websites/Applications
Our Services may link to or be linked from third-party websites or applications which have their own privacy policies and practices.
Children’s Information
Our Services are not directed at children under 13 years old, and we do not knowingly collect personal information from them.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically, and any material changes will be communicated through our website or as required by law.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at the email address provided on our website.
Allergy Information
Allergy Information: Pasta fillers may contain wheat or egg. Playdough contains wheat flour. All products processed in a facility with wheat, peanuts, and egg present. Fillers are dyed with acrylic paint. Play dough is colored with food dye.